The transition of PSSap from ComSuper to Pillar is now just over a month away, with Pillar Administration taking over employer and member services from 19 November 2011.
The purpose of this update is to alert you to an ESO (Employer Services Online) service outage next week in preparation for the change.
This service outage will allow ComSuper to run important internal data transferring tests.
A detailed summary of the service outage, commencing at 12:00pm AEDT (Australian Eastern Daylight Time) on 19 October is below. Please note this affects PSSap, PSS and CSS schemes.
| Scheduled outage time | System impact |
|---|---|
12:00pm (AEDT) 19 October – |
Employer Services Online (ESO) portal not available – agencies unable to view information, submit contributions or access the Eligibility Determiner |
3:00pm (AEDT) – 5:00pm (AEDT) |
ePASS will be unavailable
|
9:00am (AEDT) 20 October – |
ePASS will only be available as ‘view only’
|
12:00am (AEDT) 24 October |
ESO portal available (PSS, CSS, PSSap) |
9:00am (AEDT) 24 October |
Employer Support able to provide full service and up-to-date information on Civilian pay files (PSS, CSS PSSap) |
This information is subject to change and we will advise you in the event of any amendments.
You will be advised further of the second service outage, coinciding with the transition to Pillar in November, in due course.
For further information on the service outage, email the PSSap Outsourcing Project at pssapoutsourcing@comsuper.gov.au. For general scheme enquiries, please contact the Employer Support team for assistance on 1300 338 240.
