Responsibilities and useful information

Employer Services Online (ESO) is an internet-based information processing service. This service is offered by ARIA in conjunction with our administrator ComSuper.

We encourage agencies who register employees with ESO to read and understand this document.

General

  1. The ESO Registration Form allows you to setup your ESO user(s) with the following authority levels
    1. Default setting – this will give the ESO user(s) access to all of the ESO functionality; or
    2. Defined settings – the ESO user will only be given access to the functions you have selected.

We will provide access numbers to as many authorised ESO users as you require.

Your responsibilities

  1. All transactions received by us will be marked "Submitted" in ESO. This can be seen in the "Contribution Periods" screen in ESO. To ensure that you or your ESO user(s) have successfully submitted your data, please check this status.
  2. To enable us to protect your data you will need to ensure that:
    1. only authorised users use ESO;
    2. all reasonable steps are taken to ensure your ESO user(s) do not disclose or share their user IDs / access numbers with anyone;
    3. access numbers are not stored or written down;
    4. you report any actual or suspected unauthorised transactions, or concerns about the security of user(s) ID / access number(s) without delay, by calling Employer Help on 02 6272 9993; and
    5. you forward a completed Employer Services Online Registration - User Access Request/Amendment to User Details form (http://employer.pss-css.gov.au/pssap/esor.pdf) to ComSuper for any user(s) who no longer require access to ESO.
  3. If you believe that your ESO user(s) ID / access number(s) has been compromised, please change the logon information as soon as possible and then contact Employer Help on 02 6272 9993 without delay to let them know what has occurred.
  4. You and your ESO user(s) are to only access ESO for the authorised purposes. Any unauthorised use may result in a breach of the Privacy Act.

Our responsibilities

  1. To protect data stored on ESO we may need to revoke access to you or your ESO user(s) if:
    1. your ESO user fails to keep their user ID / access number secure;
    2. we have concerns regarding security or unauthorised access; or
    3. your ESO user(s) have not used the site for more than 6 months.
  2. ESO site will be enhanced from time to time.  We will inform you about any changes to the site.

Activity logging

  1. Each time your ESO user(s) visit our website your activities will be logged. The information logged includes how often the site was used, the time of day the site was accessed, what browser types are being used and what activities were performed.
  2. ESO uses a temporary "session cookie". This is needed to maintain login information. The cookie expires when you logoff.

Disclaimer

  1. We have taken every effort in offering ESO to ensure a high quality and robust product. However as the service is delivered over the internet we do not accept responsibility for:
    1. technical or service difficulties in ESO (including delays in processing) which are outside of our direct control;
    2. problems caused to your computer, associated equipment, software or data as a result of using ESO;
    3. matters arising from data corruption, breaches of data or password security, defects in transmission, or viruses; and
    4. losses caused to you, your ESO user(s), employees or agents arising directly or indirectly from the use of the site.

Privacy statement

We are committed to ensuring the confidentiality and security of personal information. Our Privacy Policy detailing our handling of personal information (name, address details, etc.) is available at www.pss.gov.au under the Privacy link.

We may collect personal information about your ESO user(s) and employees directly from the ESO user(s) and employee or from you. You are obliged to safeguard the privacy of data or any other information provided to you by your employees.

If you have any further questions about privacy, please write to us or contact us at:

Privacy Officer
PO Box 22
Belconnen ACT 2616

Phone: 1300 363 992